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How many days
in advance do I need to make my reservation?
It is best if you reserve as soon as you have your
flight information, but in general
48 hours for online reservations, or 24 hours via
telephone are sufficient time to
process your reservation.
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Do
I need a credit card to hold my reservation?
For your convenience we do not require a credit
card to hold most reservations.
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Do I need to
call to confirm my reservation before my departure?
No, it is not necessary. Please do call us immediately
if you reserved online and did not receive your
confirmation email or if you wish to make any changes
to your original reservation.
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Is
there any fees if I decide to cancel my reservation?
Yes, cancellation fees will apply if your reservation is not cancelled at least
48 hours before your scheduled pick-up time.
Cancellation fees are as follows:
50% of your total round trip reservation, 100% of your one way
reservation,and 35% of all other reservations.
No shows will be charged at the same percentage rate.
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What should I
do if I miss my flight or connecting flight?
Just give us a call and let us know which flight
you will be getting. Your driver will be
screening your original flight, so please contact
us as soon as possible with the new
information. A $50.00 rescheduling fee may apply.
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How
will I find my driver?
After landing in Orlando International Airport,
just follow the directions to the baggage claim
area. Your driver will "Meet and Greet"
you there and he will have your name on a sign.
If for any reason you can't find your driver, please
call him/her at the number provide via text the evening prior
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Will
the driver be there if my flight is late?
Yes. A flight tracking system is used to monitor
your flight status; therefore we will
know exactly when you will arrive.
Please remember to inform us of any changes in your
flight arrangement as we will be
tracking the original flight you have provided us.
If you have a connecting flight, please provide
us with that number. If for any reason you can't find your driver, please
call him/her at the number provide via text the evening prior.
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How can I pay
for your services?
Payments are made in full to your driver as soon
as you arrive at your first destination. If you
wish to pay in advance, please Contact
us. For your safety prepayments are
not accepted
online. Some reservations must be prepaid. You will be notified if necessary.
Visa, MasterCard, American Express, Discover, and cash are accepted.
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Do
I need to reserve my free 20 minutes grocery stop?
Yes, please do not forget to select this option
on your reservation. Sometimes we work on a
tight schedule; therefore this information is vital
to us. If you need more than 20 minutes
please don't forget to indicate it in your reservation,
this way we can organize our driver's
schedule appropriately. We'll charge an extra $20.00 (Sedan/Van) and
$25.00 (SUV/Limousine) per every 10 minutes overtime.
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What if we decide
to stop for groceries on the way to our resort,
but didn't
reserve it?
Just ask your driver if he has another appointment
soon. If not, he will gladly stop for you.
Bear in mind, sometimes we work on a tight schedule
and your driver might not be able to
stop for you.
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What if my flight is delayed, will you still do the free stop?
On busy days we might not be able to stop if your flight is delayed.
We will do all we can to stop as scheduled, but cannot always guarantee it.
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Do you offer car seats and/or boosters?
Yes, we offer 1 backless booster in our Towncars/Sedans/Limos, 1 car seat and 1 backless booster in our SUVs, and 1 car seat and 2 boosters in our vans, free of charge.
One additional car seat (front or rear facing) can be added for a fee in our vans.
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Does your company
offer shuttle service?
We do not. But remember round-trips to Disney World
with a shuttle are ~ $50.00 per adult and ~$40.00
per child (between 4 and 11 years old). It will
only be cheaper with a shuttle service if you have
less than 3 adults in your party. Also keep in mind,
shuttles can take up to 2 hours to reach your
destination and they will not provide you with any
other services like 'Meet & Greet' and the grocery store stop.
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We'll be staying
at a Disney World resort and we have day passes
for Universal Studios and Sea World. Do you also
offer transfers to those places?
We certainly do. We also offer transportation to
all Florida's destinations. Just check our
rates or, if you did not find your destination on
our site, contact us and we will provide
you with a quote.
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Are tips included
in your price?
No, our rates do not include gratuity to the drivers.
A 20% gratuity will be added to all limousine transfers, international arrivals, and out of town transfers.
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Do I need to
call to confirm my return trip while in Orlando?
No, it will not be necessary. As soon as you reach
your destination your driver will reconfirm
all the information for your return trip. If there
are any discrepancies, or changes to be made for your
return, please call us as soon as possible and we will
correct them for you. Please do not make any changes directly with your driver.
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How long before
my flight departure should I be picked-up?
Your pick-up time will be prescheduled 2 to 2 1/2 hours
prior to your departure flight. Your driver
will confirm this information as soon as you reach
your destination; please make sure the return pick-up time matches the one on your confirmation. If you wish to be
picked-up at a different time, please call us as soon as possible
and it will be changed if new time is available.
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